Videoloft
Order Cam
Capture every order – reduce disputes on Just Eat, Uber Eats, DoorDash and Deliveroo.
Ensure order accuracy with the Videoloft Order Cam, purpose built for restaurants and takeaways using third-party delivery apps.
Videoloft Order Cam, served 2 ways
Whether you’re a busy takeaway or restaurant, there are two simple options to capture every order before it makes its way to your customer.
1. Fixed camera setup.
Mount a physical Order Cam above your packing station. Perfect if you always pack your takeaway orders in the same place.
2. Order Cam mobile app.
Use the Order Cam mobile app to snap and store order photos. Perfect for compact kitchens or mobile packing areas!
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How Order Cam works
1.
Staff capture a photo of each order and its receipt – using the physical camera, the Order Cam app or a mix of both.
2.
Each image is uploaded to the Videoloft Order Cam cloud, where text recognition technology reads the receipt number.
3.
If a customer disputes an order, you have timestamped photographic evidence to validate their claim.
Why restaurants and takeaways love the Videoloft Order Cam
Dispute refund claims
Prove orders were complete before they left your location, and reduce payouts to delivery platforms.
Reduce staff errors
Photographing orders encourages staff to double-check everything, leading to fewer mistakes.
Keep customers coming back
Happy customers are repeat customers. When orders are right, reviews are better, and loyalty grows.
Total flexibility,
complete visibility
Whether you use the physical camera, the Order Cam app, or a combination of both, everything connects to your Videoloft dashboard so you can manage and monitor all of your orders in one place.
Kitchen insights that
drive improvement
Your Videoloft Order Cam dashboard doesn’t just store images, it also gives you the bigger picture, allowing you to track the total number of orders captured across your kitchens, and compare trends across different locations.
With clear data and visual reports, you can identify where processes are working well, and where there is room for improvement.
Order Cam installation and accuracy guides
Follow our quick guides to install your Order Cam correctly and get the most accurate results.
How the Order Cam reduced missing item claims
Mission Burrito
How the Videoloft Order Cam helped Mission Burrito reduce missing item claims and improved customer satisfaction.
Taster
How Taster reduces refund disputes and protects their delivery business using Order Cam.
"With over 2 million orders captured every year, the Videoloft Order Cam helps restaurants reduce missing item claims, increase customer satisfaction, and achieve ROI in a matter of weeks."
James West | CEO & Founder | Videoloft
Track delivery disputes and kitchen performance
About Videoloft
Videoloft is an affordable cloud based video surveillance platform that makes it easy to centralise, access and manage video footage across all your sites.
From order verification using Order Cam, to multi-site security, Videoloft connects your cameras to the cloud, giving flexible, remote access and powerful tools to monitor what matters.
Videoloft Order Cam FAQs
What equipment is included with Order Cam?
For each kitchen you’ll be provided with the following equipment:
- Camera box with button attachment which can be shelf or wall mounted with industrial strength Velcro (included)
- Network box, containing everything you need to connect the camera to your internet network.
You’ll also receive ethernet cables of varying lengths, you’ll need one to connect to the network box to the internet and another to connect the network box to the camera box.
How do I install the Order Cam?
It’s simple to set up, following the instructions in our installation guide.
How do I photograph an order?
All you need to do to photograph an order is to lay everything out underneath the camera – ensuring that all items and the receipt number are clearly shown – and press the red button!
How do I access the images?
To view your orders, log into receipt.videoloft.com – you can search by order number, date/time or status. If an order is disputed you can easily download the photo to use as evidence.
Can I manage the status of disputed orders?
Yes, if an order is disputed by a customer you can set its status to ‘Under dispute’ and add notes. You can then later change the status to ‘Dispute won’ or ‘Dispute lost’.
hello@videoloft.net
Toll-free US: (855) 737-0237
UK: +44 203 9870133
+44 753 280 1187
Enquire about the
Videoloft Order Cam
For more information, contact us directly or fill in your details using our quick form and a representative of our global sales team will be in touch.
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