Videoloft FAQs
We’ve collected the most frequently asked questions. Find answers to your questions in Videoloft FAQs.
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Overview
What is Videoloft’s cloud video management system?
Videoloft is an enterprise-ready cloud video management system that makes your business video surveillance easier to manage, access and scale.
It connects your compatible cameras, NVRs and DVRs to the cloud, so you can view live and recorded video remotely, manage cameras across multiple sites, control user access, download evidence and add optional AI video analytics from one system.
It’s built for organizations that need video to be simpler to manage at scale. You might have hundreds of sites, a mix of old and new cameras, or a security team that needs reliable access to footage without traveling to each location.
The key difference is flexibility. You don’t always need to rip everything out and start again. Videoloft’s cloud video surveillance system works with your existing cameras and recorders, so you can move to cloud video in a more practical, affordable way using equipment you already have.
You also keep control over what you pay for. The core Cloud VMS gives you the essentials for managing video effectively, while AI analytics such as Smart Motion, people counting, PPE detection and license plate recognition can be added only where they make sense.
Who is Videoloft’s cloud VMS designed for?
Videoloft’s cloud VMS is designed for organizations that need to manage video across multiple sites, teams and existing camera systems.
It’s perfect if you’re part of an enterprise business, retail group, facilities team, security team, IT team or a security professional supporting customers who have outgrown traditional NVRs or server-based setups, but don’t want the headache of a complicated rip-and-replace project.
Can I manage cameras from multiple locations with one login?
Can I access my security cameras remotely?
Does Videoloft sell or install cameras?
No. Videoloft does not sell or install cameras directly.
We provide a cloud video management system that connects to compatible cameras and recorders, so organizations can manage their video from the cloud.
If you need new cameras supplied or installed, we can point you in the right direction. Videoloft works with certified installers who may be able to provide, install and connect cameras for your site. Contact us, and we’ll help you understand the best next step.
Cloud VMS and architecture
How does Videoloft’s cloud VMS work?
Videoloft connects your cameras, NVRs or DVRs to the cloud via the Videoloft Cloud Adapter, so footage can be viewed, recorded, searched and managed remotely through the Videoloft web VMS or mobile app.
There are two main ways our customers use Videoloft:
- Record directly from IP cameras: You can remove the NVR entirely and record directly from compatible IP cameras to the Videoloft cloud. This can simplify your setup, reduce on-site hardware, and eliminate the risk of recorder theft or failure.
- Keep your recorder and add cloud backup: Keep your existing NVR or DVR and add Videoloft as cloud backup. This gives you a hybrid cloud storage setup, with local recording still in place and off-site access through Videoloft.
Videoloft supports a wide range of compatible cameras and recorders, including major brands such as Hikvision, Dahua, Axis, Lorex, and Uniview, as well as many ONVIF-compliant cameras.
Can I use Videoloft as cloud backup, full cloud recording, or hybrid cloud?
Yes, Videoloft is flexible, so you can use it in the way that best fits your setup – whether that’s cloud backup, full cloud recording or a hybrid cloud setup.
Videoloft doesn’t force you into one setup. You can choose the recording model that makes sense for your cameras, network, budget and security needs.
Can Videoloft replace my NVR or DVR?
Yes. Videoloft can replace your NVR or DVR by enabling compatible IP cameras to record directly to the cloud via the Videoloft Cloud Adapter.
This can simplify your setup, reduce onsite hardware, and remove common recorder headaches like storage limits, hardware failure or difficult remote access.
Can I keep local recording?
Yes. You can keep local recording with Videoloft.
If you already have an NVR or DVR, Videoloft can work alongside it, giving you cloud access, remote viewing and easier footage sharing while your local recorder continues to store footage onsite.
This is useful if you want the reassurance of local storage while still enjoying the convenience of cloud video surveillance across one or more sites.
Where is my video footage stored with Videoloft?
Your footage is stored securely in the Videoloft cloud, using Amazon Web Services (AWS) S3 data centers.
Video is stored in either Dublin, Ireland or North Virginia, USA, depending on which region is nearest to you.
Can I store Videoloft footage in my own cloud or AWS account?
No. Videoloft footage is stored in Videoloft’s secure cloud environment, using Amazon Web Services (AWS) S3 data centers in either Dublin, Ireland or North Virginia, USA, depending on the region nearest to you.
You can’t choose to store Videoloft footage in your own AWS account, private cloud or separate cloud storage provider.
This helps keep the system simple, secure and properly managed.
What happens if the internet goes down?
If your internet connection drops, your footage is sent to the Videoloft Cloud Adapter, where it’s stored locally until your connection is restored. The Cloud Adapter Mini has 32GB of onboard storage, whereas the Cloud Adapter Enterprise has 1TB of onboard storage.
Once your internet is back, the footage is uploaded to the Videoloft cloud, so you still have access to the recordings from that period.
What is the difference between local recording, cloud recording and hybrid recording?
Local recording means your footage is stored onsite, usually on an NVR, DVR, camera SD card or local server. It can be useful if you want to keep storage on-site, but remote access and multi-site management are usually limited.
Cloud recording means your footage is uploaded and stored securely in the cloud, so you can view, search, share and download it remotely through Videoloft.
Hybrid recording gives you both. Your footage can be stored locally and uploaded to the cloud, giving you the reassurance of on-site recording with the flexibility of remote access and cloud backup.
With Videoloft, you can choose the setup that suits each site. Some sites might go fully cloud, while others keep local recording or use a hybrid approach for extra resilience.
Enterprise and multi-site deployments
How does Videoloft support multi-site organizations?
Videoloft makes it much easier to manage surveillance across multiple sites.
Instead of logging into multiple recorders or systems, you can view and manage your cameras through a single cloud video surveillance system. That means you can check live footage, search recordings, share clips and manage users remotely, whether you have two sites or two hundred.
It’s also flexible by design. Each site can have the setup that suits it best – full cloud recording, local recording or hybrid recording – without forcing every location into the same model.
Can Videoloft scale as my organization grows?
Yes. Videoloft is built to support you as your organization grows across more sites, cameras and teams.
You can add new cameras, users and locations as needed, without having to manage lots of separate recorders or systems. Everything can be accessed through one cloud VMS, so your teams can view live video, search footage, manage permissions and share clips remotely.
So as your organization grows, Videoloft can grow with you – without forcing every site into the same setup.
How does Videoloft fit into existing IT and security environments?
Videoloft is designed to work with the cameras, networks and security setups you already have.
You don’t need to rip everything out or move every site to the same setup. You can connect compatible cameras, work alongside local recording, or use a full cloud setup where that makes sense.
For your IT and security teams, this means less onsite complexity, easier remote access, centralized user management and a clearer way to manage video across multiple locations.
Can security, IT, facilities and operations teams all use Videoloft?
Yes. Videoloft is designed for the different teams involved in managing, using and maintaining video across your organization.
Your security team can view live and recorded footage, investigate incidents and share clips. Your IT team can manage users, access and system setup. Your facilities and operations teams can use video to understand what’s happening across sites, check issues remotely and support day-to-day decisions.
Each team can have the right level of access, so people only see and manage what they need. Videoloft also includes audit logs, so you can track key user actions and maintain visibility into how footage is accessed, exported, or shared.
So, Videoloft isn’t just for one team – it gives your security, IT, facilities and operations teams a shared, central view of your cameras.
Compatibility and migration
Can I use Videoloft with my existing cameras and recorders?
Yes. Videoloft is designed to work with many existing security cameras and recorders, so you don’t always need to replace your current hardware.
Your compatible cameras and recorders can connect to Videoloft through a Cloud Adapter, giving you cloud recording, remote access, easy footage sharing and centralized management.
Videoloft supports a wide range of security brands, including Axis, Dahua, Hikvision, Uniview and Vivotek, plus many more ONVIF-compatible cameras.
So, in most cases, you can keep the security equipment you already have and add Videoloft as a cloud VMS layer on top – no unnecessary rip-and-replace project needed.
Which camera brands, NVRs and DVRs are supported?
Videoloft supports a wide range of IP cameras, NVRs and DVRs, so you can often add cloud video without replacing everything onsite.
For cameras, you can use directly compatible brands including Axis, Dahua, Hikvision, Lorex, Reolink, TVT, Uniview and Vivotek. Videoloft also supports many cameras via ONVIF Profiles S and T, including tested brands such as Amcrest, Avigilon, Bosch, i-PRO, Panasonic, Sony and Wisenet.
For recorders, you can use directly compatible NVRs and DVRs from brands including Annke, Dahua, Hikvision, Lorex, LTS, Reolink, Sannce, TVT, Uniview and Vivotek.
Videoloft does not support recorders via ONVIF.
Can I migrate to cloud video in phases?
Yes. You don’t have to move every camera, recorder or site to the cloud at once.
With Videoloft, you can start with the sites or cameras that need cloud access most, then expand over time. For example, you might move one site to full cloud recording, keep another on local recording, and use hybrid recording somewhere else.
This makes it easier to modernize your video surveillance system without a big rip-and-replace project or a disruptive rollout.
Is Videoloft an open platform or a closed camera ecosystem?
Videoloft is not a closed camera ecosystem.
It’s designed to work with a wide range of existing IP cameras, NVRs and DVRs, including many popular brands and ONVIF-compatible cameras. That means you don’t have to buy one specific camera range or replace everything you already have just to move to cloud video.
This gives you more flexibility. You can keep using compatible cameras and recorders, migrate to cloud in phases, and choose different setups for different sites.
What if my camera is not directly compatible with Videoloft?
If your camera is not directly compatible with Videoloft, it may still be supported through ONVIF Profiles S or T.
ONVIF is a common standard that helps different camera brands work with video management systems like Videoloft. So even if your camera brand is not listed as directly compatible, your camera may still connect if it supports the right ONVIF profile.
If you’re not sure, it’s best to check your exact camera model with Videoloft before setup.
Cloud Adapters and deployment
Do I need a Cloud Adapter?
Yes. A Videoloft Cloud Adapter connects your cameras, NVR or DVR to the Videoloft cloud.
It sends your footage securely to Videoloft, where you can view live video, search recordings, share clips, and manage cameras remotely through the web VMS or mobile app.
It also helps during internet outages. If your connection drops, footage is stored locally on the Cloud Adapter until the internet comes back, then uploaded to the cloud.
For some setups, you may be able to use a Virtual Cloud Adapter instead of physical hardware.
What is a Virtual Cloud Adapter?
A Virtual Cloud Adapter is the free software version of the Videoloft Cloud Adapter.
Instead of using a physical Videoloft device onsite, you can install the Virtual Cloud Adapter on your own compatible machine, such as a Windows or Linux-based PC.
How many cameras can one Cloud Adapter support?
It depends on the Cloud Adapter you use.
Videoloft Cloud Adapters are available for sites of different sizes, from smaller setups to larger installations. For example, the Cloud Adapter Mini supports 8 or 16 camera or recorder channels.
For larger sites, the Cloud Adapter Enterprise and Virtual Cloud Adapter can support up to 64 compatible camera or recorder channels.
So, the right option depends on your site, how many cameras you want to connect, and whether you’re using physical or virtual hardware.
What is the difference between Videoloft Cloud Adapter models?
Videoloft offers different Cloud Adapter options depending on the size and setup of your site.
The Cloud Adapter Mini is designed for smaller sites and supports 8 or 16 channels. It includes 32GB onboard storage and gives you a simple way to add cloud backup to compatible cameras, NVRs or DVRs. You can view the full specifications here.
The Cloud Adapter Enterprise is built for larger or more demanding sites. It supports higher channel counts (up to 64 channels), includes 1TB onboard storage, and has dual network capability. You can view the full specification here.
There is also the Virtual Cloud Adapter, which is the free software version. Instead of using a physical Videoloft device, you can download it and run it on compatible Windows or Linux hardware.
What happens if a Cloud Adapter loses power or goes offline?
If your Videoloft Cloud Adapter loses power, it won’t be able to send footage to the Videoloft cloud until it comes back online.
If the issue is an internet outage, the Cloud Adapter can store your footage locally and upload it automatically once the connection is restored.
For sites where uptime is especially important, we recommend using a reliable power supply or UPS to help keep your Cloud Adapter online during short power interruptions.
How long does installation take?
Installation is usually quick, straightforward and close to plug and play.
The Cloud Adapter just needs to be connected to the same network as your cameras, NVR or DVR. Once it’s online, the rest of the setup can be completed remotely, so someone doesn’t need to stay onsite for the whole installation.
For a simple setup, this can take just a few minutes, although the exact time depends on your network, number of cameras and whether you’re connecting cameras directly or through an existing recorder.
If you want to try Videoloft straight away and already have suitable Windows or Linux hardware available, the Virtual Cloud Adapter is also an option.
Can my installer or IT team set up Videoloft for me?
Yes. Your installer or IT team can set up Videoloft for you.
They can connect the Cloud Adapter or Virtual Cloud Adapter, link your compatible cameras, NVR or DVR, and help make sure everything is working properly on your network.
Will adding Videoloft disrupt my current CCTV setup?
No. Adding Videoloft should not disrupt your current CCTV setup.
Videoloft is designed to work with compatible existing cameras, NVRs and DVRs, so you can add cloud recording, remote access and easier footage sharing without ripping everything out.
If you want to keep local recording in place, you can. Videoloft can sit alongside your existing system as a cloud layer, while your onsite recorder continues to work. Because some local recording settings may be overwritten, it’s worth checking Videoloft specifications before installation. If you have a specific recorder set up or are unsure how this applies to your site, get in touch and we’ll help you work through it.
Can I view live camera footage on a monitor?
Yes. There are two ways to view live camera footage with Videoloft.
- If you’re using a Cloud Adapter Mini, you can connect a monitor using the micro HDMI port. If you’re using a Cloud Adapter Enterprise, you can connect a monitor using the HDMI port. This shows live camera feeds locally when you’re onsite with the Cloud Adapter.
- You can also connect a PC or laptop to a monitor and view live footage through the Videoloft VMS in a web browser.
What warranty and refund policy applies to Videoloft hardware?
For details of our Cloud Adapter warranty and our refund policy, please see our terms of service.
Bandwidth and resilience
How much bandwidth does Videoloft need?
Videoloft uses less bandwidth than many people expect, because it’s designed to keep cloud video upload low and predictable.
The bandwidth you need depends on your camera resolution, codec and whether you use motion-triggered or continuous recording. As a guide, each camera uses approximately:
| Camera type | 2MP | 4MP | 8MP |
| H.264 | 400 kbps | 1,200 kbps | 1,800 kbps |
| H.265 | 300 kbps | 800 kbps | 1,200 kbps |
How does Videoloft optimize bandwidth?
Videoloft is designed to keep cloud video bandwidth low and predictable.
By default, it records on motion, so your system only uploads footage when there is activity, rather than constantly sending video 24/7. It also uses smart, low-bitrate optimization, to keep your footage smooth and watchable without using unnecessary bandwidth.
Where supported, you can also use H.265 compression, which reduces bandwidth compared with H.264. You can adjust cloud recording resolution too, while still capturing a high-resolution still image for motion events.
Can I use cellular, 4G/5G or Starlink to run Videoloft?
Yes. You can run Videoloft on cellular networks, including Starlink, 4G and 5G networks, so you don’t always need a wired internet connection onsite.
This is ideal if you have remote sites, temporary locations, construction sites, mobile assets or anywhere fixed broadband isn’t practical.
Your Cloud Adapter just needs to be connected to a 4G/5G modem or router by Ethernet. Videoloft then optimizes frame rate, bit rate and resolution to help your footage upload even in poorer network conditions.
You can learn more about connecting 4G or 5G cameras to the cloud in our video.
Can Videoloft be used in remote or unreliable environments?
Yes. You can use Videoloft in remote or unreliable environments, including sites using 4G or 5G instead of fixed broadband.
The Cloud Adapter connects to your cameras onsite and uploads your footage to the Videoloft cloud. If your internet connection drops, footage is stored locally on the Cloud Adapter and automatically uploaded once the connection is restored.
Videoloft also helps you manage bandwidth by using motion-based recording, efficient compression and adjustable settings, so your cloud VMS can work on real-world networks – not just perfect ones.
This makes it a good fit if you have remote sites, temporary locations, construction sites, utilities, farms, mobile assets or any location where connectivity can be patchy.
AI, analytics and search
What AI analytics does Videoloft offer?
Videoloft offers optional video analytics, including Smart Motion, people counting, license plate recognition (ALPR), and PPE detection.
You don’t have to add analytics to every camera. You can enable analytics where they make sense, so you only pay for the features you actually want rather than being pushed into a bundle.
Can Videoloft work with existing cameras for analytics?
Yes. Videoloft AI analytics works with your existing cameras, so you don’t need specialist AI cameras.
Your compatible cameras can connect to Videoloft through a Cloud Adapter or Virtual Cloud Adapter, and analytics can then be added where they make sense.
That means you can use your current cameras for features like Smart Motion, people counting, license plate recognition / ALPR or PPE detection, depending on your camera, site and use case.
Do I need analytics cameras to use Videoloft analytics?
No. You don’t need specialist analytics cameras to use Videoloft analytics.
Videoloft can add AI analytics to compatible existing cameras via the Cloud Adapter, so you can use features like Smart Motion, people analytics, license plate recognition (ALPR), or PPE detection without replacing every camera.
What is Smart Motion?
Smart Motion is Videoloft’s intelligent motion detection feature, helping you find events up to 10x faster, so you can get to the footage you need without scrubbing through hours of video.
Instead of alerting you to every bit of movement, it helps focus on the events that matter – like a person or vehicle entering a specific zone, leaving an area, being detected in a zone, or crossing a line.
You can create alert rules for specific cameras, draw the zone or line you care about, choose who should be notified, and set a schedule so alerts are only sent when needed.
Historic alerts can also be viewed in the Videoloft VMS or mobile app, where you can filter by camera, time, alert name, severity or type, then review the footage, jump to live view, share or download the clip.
You can learn more about Smart Motion by watching our demo video.
How is Smart Motion different from basic motion detection?
Basic motion detection reacts to any movement in the scene – things like shadows, rain, trees, insects or headlights can all trigger alerts.
Smart Motion is more targeted. It focuses on specific activity, such as a person or vehicle entering a zone, leaving an area, being detected in a zone, or crossing a line.
You can choose the camera, draw the zone or line, set who should be notified, and add a schedule so alerts are only sent when they’re actually useful.
So, instead of being told that “something moved”, Smart Motion helps you understand what happened, where it happened, and whether it matters.
You can learn more about Smart Motion by watching our demo video.
How do I configure Smart Motion for best results?
To get the best results from Smart Motion, start by being specific about what you want to detect.
Choose the right rule type – such as zone intrusion, zone exit, zone detection or line crossing – then draw the zone or line around the area that actually matters. Avoid making the detection area too broad, as this can create unnecessary alerts.
Camera placement also makes a difference. Smart Motion works best when the camera has a clear view of the area, good lighting, and isn’t facing lots of background movement like trees, roads, reflections or busy public spaces.
You can also choose who receives alerts and set a notification schedule, so people are only notified when the alert is useful.
Does Videoloft support people counting/people analytics?
Yes. Videoloft supports people counting as an optional video analytics feature.
People counting can help you understand how many people are entering, leaving or moving through a space, making it useful for retail, offices, campuses, public buildings and other busy environments.
It can support both security and operations teams – for example, helping with staffing decisions, site usage, queue management or understanding footfall trends.
You don’t need to enable people counting on every camera. It can be added where it makes sense, so you only use and pay for it on the cameras that actually need it.
Does Videoloft support license plate recognition?
Yes. Videoloft supports license plate recognition, also known as LPR or ALPR/ANPR, as an optional video analytics feature.
LPR can help identify and record vehicle license plates, making it useful for car parks, gated sites, logistics yards, campuses, residential developments and other locations where vehicle activity matters.
You don’t need to enable LPR on every camera. It can be added where it makes sense, so you only use it on the cameras and locations that need vehicle recognition.
Does Videoloft support PPE detection?
Yes. Videoloft supports PPE detection as an optional video analytics feature.
PPE detection can help identify whether people are wearing required safety equipment, such as hard hats or high-vis clothing. This can be useful for construction sites, warehouses, factories, logistics yards and other environments where safety compliance matters.
You don’t need to enable PPE detection on every camera. It can be added where it makes sense, so you only use it on the cameras and sites that need it.
How accurate are Videoloft analytics add-ons?
Videoloft publishes accuracy information for its analytics models, including known limitations, so you can understand what each feature is designed to do – and where results may vary.
Accuracy depends on the analytics add-on you’re using, as well as your camera angle, lighting, image quality, object visibility and environment. Published benchmarks include 91% accuracy for PPE detection, 92% for people counting, and 97% for vehicle detection in LPR.
Videoloft analytics are tested and benchmarked, but no AI model is perfect. You’ll get the best results with good camera placement, clear views, suitable lighting and the right analytics on the right cameras.
Can analytics be rolled out gradually across an organization?
Yes. You can roll out Videoloft analytics gradually across your organization.
You don’t have to enable analytics on every camera or every site at once. You can start with the areas where they’ll add the most value – for example, Smart Motion on entrances, people counting in busy locations, LPR at vehicle access points, or PPE detection in safety-critical areas.
Once you know what’s working, you can expand analytics to more cameras or sites over time.
This helps you prove value, manage costs and avoid paying for analytics where they’re not needed.
Does Videoloft support natural language video search?
Natural language video search is coming soon to Videoloft.
This will let you search footage using everyday descriptions, such as “man in red hat”, instead of only searching by camera, date and time.
For now, you can search recorded footage through the Videoloft web VMS or mobile app using site, camera, date and time. If you have Smart Motion enabled, you can also search faster by drawing zones or lines around the area that matters.
Evidence, sharing and investigation
How do I find video evidence?
You can find video evidence in Videoloft by searching your recorded footage through the web VMS or mobile app.
Choose the site and camera you need, go to the date and time of the incident, then review the footage remotely without having to visit the location or access a local recorder.
If you have Smart Motion enabled, you can find footage even faster by drawing zones or lines to filter video by the area or movement that matters. You can also review historic alerts and filter by camera, time, alert name, severity or type.
Once you’ve found the right clip, you can export, download or share it with the people who need it, such as colleagues, insurers, police or other authorized users.
How do I search recorded footage for an incident?
You can search recorded footage in Videoloft through the web VMS or mobile app.
Choose the site, camera, date and time you want to check, then search when the incident happened. If the event was captured by more than one camera, you can check footage across multiple cameras using playback to build a clearer picture of what happened.
If you have Smart Motion enabled, you can search faster by drawing zones or lines around the area that matters, helping you filter footage by specific movement or activity.
How do I download and share footage?
You can download and share footage in Videoloft once you’ve found the clip you need.
Search for the incident in the web VMS or mobile app. Once you’ve found what you’re looking for, you can either download the clip for your own records or share a secure link with other authorized people, such as colleagues, insurers or police. You can also set how long someone has access to the link, so the footage is only available for the period you choose.
This means you don’t need to visit the site, access a local recorder or manually copy footage from an NVR or DVR.
Can I audit who viewed, deleted or shared footage?
Yes. Videoloft includes audit logs, so you can track user activity across your video system.
Audit logs give you a detailed record of key actions, including when users view, download, share or delete videos. This helps you see who did what, support internal security processes, and keep better control as your team grows.
This is ideal if you have multiple users, sites or teams accessing the same VMS. You can give people the access they need, while keeping visibility over how footage is being used.
Security, privacy and compliance
Is Videoloft secure?
Yes. Videoloft is designed with enterprise-grade security for cloud video surveillance.
Your footage is protected with end-to-end encryption, secure AWS cloud storage, robust user permissions and ongoing monitoring. You don’t need port forwarding or router configuration, which helps reduce the risks associated with exposing cameras or recorders directly to the internet.
You can also control who has access to your footage using multi-user permissions, SSO and audit logs, so the right people have access without opening up your whole system.
Is footage encrypted?
Yes. Your footage is encrypted both when it’s stored and when it’s in transit.
Videoloft uses AES-256 encryption at rest and TLS 1.2+ encryption in transit, helping protect your video from unauthorized access while it is stored in the cloud or sent between systems.
Where is footage stored?
Your footage is stored securely in Videoloft’s Amazon Web Services hosted cloud.
Video is stored in Amazon Web Services S3 data centers in either Dublin, Ireland or North Virginia, USA, depending on the region nearest to you. AWS also maintains recognized security standards, including ISO 27001 and SOC 2.
Is Videoloft GDPR compliant?
Videoloft is committed to GDPR compliance and takes the responsibility of handling your data seriously.
For EU-based users, your data is held on European Amazon Web Services servers in Dublin, Ireland. Videoloft only stores the personal data needed to provide the service, such as your email address, camera names and video footage.
Videoloft does not sell end user data or share it with third parties. Video is permanently deleted when it reaches the end of your storage period, and you can delete your account at any time.
If you enable analytics, Videoloft may scan your footage for objects or text to provide those features, and any related labels are stored and deleted in line with your video retention period.
For more information please get in touch.
Does Videoloft support SSO (single sign-on)?
Yes. Videoloft supports single sign-on with Microsoft Entra ID / Azure, so your team can use a more centralized and secure login process.
Who can access footage?
You control who can access your footage in Videoloft.
You can give users access to the sites, cameras and features they need, without opening up your whole video system. This is useful if different teams, locations or external users need different levels of access.
Can Videoloft staff access footage?
Videoloft staff do not routinely access your footage.
Raw video files can only be accessed in very limited circumstances, such as when required by law or when you ask Videoloft to help with a specific issue.
In those cases, access is restricted to a very small number of senior Videoloft employees, requires multi-factor authentication, and triggers internal alerts to other Videoloft team members.
Does Videoloft have data processing agreements?
Videoloft does not provide data processing agreements as standard.
If your organization needs a data processing agreement as part of its procurement, compliance or legal review, please contact us, and we’ll be happy to discuss your requirements.
Can I restrict exporting, downloading or sharing footage?
Yes. You can restrict who can export, download or share footage by setting the right user permission level in Videoloft.
When you add a user, you can choose what they’re allowed to do. For example, Live-only users can view live video, but they cannot view recorded footage or download or share video events. This is useful if someone only needs to monitor cameras in real time.
Users with higher permission levels, such as View-only, Read-only, Admin, Super Admin or Account owner, can download or share video events. Admin-level users can also manage more settings, while Account owners and Super Admins have wider control, including managing users and viewing audit logs.
So yes – you can limit exporting, downloading and sharing by choosing the right permission level for each person, helping you give users the access they need without giving them more control than necessary.
Does Videoloft have ISO 27001 or SOC 2 certification?
Videoloft does not currently have its own ISO 27001 or SOC 2 certification, but it uses Amazon Web Services infrastructure which maintains a wide range of recognized security and compliance certifications, including ISO 27001 and SOC 2.
Videoloft plans to work toward its own ISO 27001 and SOC 2 certification by the end of 2027.
Users, permissions and administration
How do I add users?
You can add users in Videoloft from Account > Additional Users in the web VMS and mobile app.
Enter the user’s email address, then choose the level of access they should have. You can make someone a Super Admin, give them access to all cameras, or choose individual cameras.
You can also set permission levels, such as Admin, Read-only, View-only, or Live-only, so each user gets only the access they need. For a full breakdown of what each user role can and can’t do, see our permission levels guide.
Can I control who exports or shares footage?
Yes. You can control who exports or shares footage by choosing the right user permission level in Videoloft.
For example, Live-only users can view live video, but they can’t view recorded footage or download or share video events. Users with higher permission levels, such as View-only, Read-only, Admin, Super Admin or Account owner, can download or share video events.
You can also use audit logs to keep track of key actions, including when footage has been viewed, exported or shared.
For a full breakdown of what each user role can and can’t do, see our permission levels guide.
Pricing, plans and storage
How much does Videoloft cost?
Videoloft pricing depends on your setup, including how many cameras you have, the recording resolution, how long you want to store footage, your recording mode (motion detection vs 24/7 continuous), and whether you add optional analytics. You can use our cost calculator to get an idea of how much Videoloft might cost you.
You don’t have to pay for features you don’t need. The core Cloud VMS gives you the essentials for managing video, while add-ons like Smart Motion, people counting, PPE detection and license plate recognition can be added where they make sense.
Videoloft also offers flexible cloud storage options and discounts for security professionals and enterprise organizations.
What affects Videoloft pricing?
Videoloft pricing depends on how your system is set up.
The main things that affect cost are the number of cameras you want to connect, the recording resolution, how long you want to store footage, your recording mode (motion detection vs 24/7 continuous) and whether you add optional analytics.
Features like Smart Motion, people counting, PPE detection and license plate recognition can be added where they make sense, so you don’t have to pay for analytics on every camera.
Can I pay monthly or annually?
Yes. You can pay for Videoloft monthly or annually.
Monthly payments can be useful if you want more flexibility, while annual payments give you a more predictable yearly cost and include a 10% discount.
Can I change storage retention later?
Yes, you can change the length of time your video is stored if your needs change.
Just bear in mind that changing retention only applies to footage that is still available, and footage recorded from that point onwards. If footage has already been deleted after reaching its previous retention limit, it can’t be recovered.
For example, if you were on a 30 day storage plan and footage older than 30 days has already been deleted, increasing your retention won’t bring that older footage back. It will simply keep your current footage and future footage for longer.
Are video analytics included or charged separately?
Analytics are charged separately.
Your core Videoloft Cloud VMS subscription gives you the essentials for managing video, including cloud access, remote viewing, playback, user management and footage sharing.
Optional analytics, such as Smart Motion, people counting, PPE detection and license plate recognition / ALPR, can be added where they make sense.
That means you don’t have to pay for analytics on every camera or get pushed into a bundle you don’t need. You can choose the features that are useful for your sites and only add them to the cameras that need them.
Can I start with the core cloud VMS and add analytics later?
Yes. You can start with the core Videoloft Cloud VMS and add analytics later.
Your core subscription gives you everything you need for managing video, including cloud access, remote viewing, playback, user management and footage sharing.
If you decide you need more advanced features later, you can add optional analytics such as Smart Motion, people counting, PPE detection or license plate recognition to the cameras where they make sense.
This lets you build your cloud video management system setup at your own pace, without paying for analytics before you need them.
Partners and white label
Does Videoloft have a partner program?
Yes. Videoloft has a partner program for installers, distributors, stockists, and other security professionals who want to offer cloud video surveillance to their customers.
The partner program is free to join, with no lengthy application process. Partners can access trade pricing, a free demo account, technical support and a management portal for supporting customers.
Does Videoloft offer white-label cloud video?
Yes. Videoloft offers two white-label options.
You can use CCTV Connect as a free lightweight white-label option, or discuss a full white-label solution depending on your volume and business requirements. CCTV Connect gives your customers the same functionality as Videoloft, but with a more generic app name and your branding shown in the platform.
View the CCTV Connect live demo and see it in action!
Can partners sell Videoloft under their own brand?
Yes. Partners can offer Videoloft functionality under their own brand using CCTV Connect or a full white-label option.
CCTV Connect is the free white-label option. Your customers can see your app icon, logo and brand colors when they log in, while still using the same Videoloft functionality.
A full white-label solution is also available as a paid option. This gives you a more complete branded experience, but it takes a few weeks to set up and needs input from both your team and Videoloft.
Full white-label options are subject to volume and business requirements.
Can partners manage multiple customers?
Yes. Videoloft gives partners a management portal, so you have one place to manage and support your customers.
You can also receive camera health alerts when customer cameras go offline, helping you diagnose issues remotely and provide better ongoing support.
Do partners get discounted pricing?
Yes. Videoloft partners get discounted pricing.
Partners receive 20% off Cloud Adapters and access to reduced cloud plan pricing, helping you offer cloud video to your customers at a more competitive rate.
This gives you more flexibility when building quotes, whether you’re selling Videoloft as a one-off install, or part of a wider security solution.
Do partners get training?
Yes. Videoloft can provide partner training to help you understand the product, set up customers confidently and explain the benefits of cloud video clearly.
This can be useful for security professionals who want to sell Videoloft as part of their own service offering.
Does Videoloft provide sales and marketing support for partners?
Yes. Videoloft can provide sales and marketing support to help partners promote and explain cloud video to customers.
This may include product messaging, sales guidance, demo support and marketing materials that help you show how Videoloft works, where it fits, and why customers might choose cloud recording, cloud backup or a hybrid setup.
Do partners get technical support?
Yes. Videoloft partners get technical support to help with setup, troubleshooting and customer questions.
This can help you install Videoloft more confidently, support your customers more efficiently and resolve issues without having to work everything out on your own.
Does Videoloft have a certified partner program?
As a Videoloft partner you have the opportunity to sign up to become a Videoloft Certified Professional.
At Videoloft, we frequently receive requests from end-users who need assistance setting up and installing Videoloft. As a Certified Professional, these customers will be directed to you – offering you the opportunity to grow your customer base.
To qualify you should either have existing customers using Videoloft, or have a Videoloft Cloud Adapter set up with your own cameras installed on a demo account.